General conditions

Sale conditions of virtual trade of inkanatur

How to buy in our store

To purchase from our website you must following procedures:

On the menu at the top enter the red option The Shop

Choose the product you want to buy and click on the button add to cart, then to keep buying more products click on the button “continue shopping”; When they have added all products in the basket, click on the button “confirm and pay”.

Whereas you are a new customer must enter the logging option for new customers, where you must enter personal data to send. Later in your future purchases will only enter your email and password (you can create multiple shipping addresses and select the desired in the next step)

Finally, select the form of payment and confirming the order.

These are the steps to follow to make a purchase in our shop; also know that once completed the purchase; an automatic e-mail purchase confirmation is sent to the email account with which you registered.

Forms of payment

To buy in INKANAT.com you can choose the form of payment which suits you:

With credit card, Visa, Mastercard, ………; simply provide your card number and expiration date. In this case, your data will be encrypted and sent under secure the virtual TPV CECA (Spanish Confederation of Savings Banks) server.

For payment card; You must fill in your card details in a window like the following:
te:

You are paying to  www.inkanat.com

Nº Operation:

123

Amount:

 15.8 Euros (amount that you are paying)

Card number:
here are the 16 digits of your card)

Date of expiry:

Month:

Año:

(here indicate the date of expiry of your card)

Verification Code CVV2/CVC2
What´s this? (here the 3 digits of verification that is explain below)

Verification code CVV2 / CVC2: A 3-digit number. In the MasterCard and Visa cards, you will find the 3-digit code on the back of your card in the signature area. This code is located, well after the full account number, well after the last 4 digits of your account number.

Bank Transfer, under the name of Inkanatura Import Export S.L., you must do the transfer within the next 15 working days after you placed the order (in case we don´t received confirmation of the transfer after this period, the order will be canceled). The bank account details will be displayed after the order is placed. In the “concept” field remember to mention the order number. International account numbers for purchases from outside Spain are also sent.

Cash on delivery (Only for orders in Spain), you pay the order upon receipt. This payment method involves an increase of 2 € on the final price of the order. (fee of charge by transit agencies.

Prices and availability of products

Prices and availability of products are valid except INKANAT.com Shop stocks or typographical error. Orders will be processed in order of receipt.

If the stock of a requested product, the order of the previous client will be canceled warning-except where it is impossible to contact with him and will propose a similar product.

Taxes

Taxes (VAT) are included in the product price models.

Delivery of order

Orders are shipped the day after your purchase.
In just 1 business day anywhere in the Iberian Peninsula, and a maximum of 10 days to the Balearic Islands, Ceuta Melilla, and the Canary Islands and elsewhere, after the order has been completed, you will have in your home of the selected products.

Note: The delivery described is effective in the event that the client is reachable at the place of delivery during that period. For Canary Islands and destinations outside Europe. This may take additional time because customs beyond our control issues.

Guaranties

When you buy in the store INKANAT.com you can feel safe and secure because it is buying with the guarantee of our company with extensive experience in the electronic trade in natural products. We work to provide the best Andean-Amazonian products and we are always looking for new products and great qualities for our customers.
Products purchased in INKANAT.com always have information in Castilian, service and customer support in Spain. For more information please contact our scientific advisory: info@inkanat.com or through the contact form.

Datos de empresa:

INKANATURA IMPORT EXPORT SL

CIF: B20895678

Mateo Errota 3, 20014 San Sebastian España

email contacto: info@inkanat.com

tlf: +34-943467089

Puede contactarnos también a través de nuestro formulario de contacto

Refunds

 

The InkaNatura team puts maximum effort in order to satisfy our customers. Therefore, we want to ensure that the product you have acquired in our store always corresponds to its expectations. If it were not so you have 7 working days from the day of receipt of the goods to return the product. Simply send us an email to contacto@inkanat.com your name, address, phone number, ID and the product being returned. You can also call 902024662. We will contact you to arrange the details, the customer bears the shipping and return, which are sunk costs.

The refund of the purchase shall in any case, upon receipt of the items in our office, after checking the status of the goods must be unused and in its original packaging, we will proceed to refund the amount (costs Shipping and / or charges not included) in the same mode as the purchase, except cash, which will be refunded by bank transfer was made.

In the event that a refund article is not in these conditions it shall be sent to the customer by charging the corresponding plus sizes.

In the event that the product arrives in damaged or defective condition, it will be changed for the same product in perfect condition.

Frequent Questions-Deliveries

How long does a order take to arrive?:
For mainland destinations, shipping usually takes 2-3 days though for island destinations is expected to order in 10 days, due to the specific geographical conditions of insularity.

Why hasn´t my order arrived yet?
The delivery service usually has no problems as a rule; but if after six days of release is given the order not reach its destination. This may be due to various reasons including:
-If the postman or courier has not left the shipping claim form. It has been the case that the order reaches its destination without finding the person to surrender; so the messenger must leave in your mailbox a sheet to pick up your order at the post office or courier to your location. In some cases the messenger has not left that sheet and the client believes that the order has not yet arrived. In that case please contact us via email: through our ContactContact form and solve the problem.
Know also that of not find anyone at home, your order will remain at the post office or your local courier for a maximum period of 15 days.

What other countries do you delivery to?
Currently we have implemented the method of payment by credit card and shipping rates calculator, so we are dispatching worldwide

It´s it safe to purchase from us?
Effectively; we come every day dispatching numerous clients without complaint even to this day. The card payment is managed by our bank directly, so your card numbers are completely foreign to us.

I don´t have an email address how can I make a purchase?
We can send and receive purchase orders of customers who do not have an email account; in the record field, enter your email instead of his identity.